Privacy Policy
Last Updated: September 4, 2026
SE TN Consultants, LLC (“SE TN Consultants,” “we,” “us,” or “our”) respects your privacy and is committed to responsible handling of personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our websites, communicate with us, purchase products or services, create an account, use our software, request support, participate in an assessment, or otherwise interact with SE TN Consultants.
1. Scope
This Privacy Policy applies to personal information collected through SE TN Consultants websites, forms, customer accounts, ecommerce systems, software and licensing systems, support channels, assessments, communications, and professional services where SE TN Consultants determines how and why personal information is processed.
In some professional service engagements, SE TN Consultants processes personal information on behalf of a client. In those circumstances, the client generally determines the purposes and means of processing and SE TN Consultants acts as a service provider or data processor. Such processing may also be governed by our Data Processing Addendum (“DPA”) or other contractual terms.
2. Information We Collect
The information we collect depends upon how you interact with us.
Information You Provide
We may collect information that you voluntarily provide, including:
- Name;
- Business or organization name;
- Job title;
- Email address;
- Telephone number;
- Mailing or business address;
- Account information;
- Information submitted through contact, lead, quote, assessment, or support forms;
- Project and service information;
- Communications with our team;
- Support requests and bug reports;
- Feedback, survey responses, or feature requests; and
- Other information you choose to provide.
Customer and Transaction Information
When you purchase a product, subscription, or service, we may collect or maintain information such as:
- Customer account information;
- Products or services purchased;
- Subscription plan;
- Order and transaction history;
- Billing status;
- Renewal and cancellation status;
- Invoices and related business records; and
- Limited payment-related information supplied by our payment providers.
Payment card information may be processed directly by third-party payment processors. SE TN Consultants does not necessarily receive or store complete payment card numbers.
Software and Licensing Information
When you install, activate, update, or use SE TN Consultants software, we may process limited information necessary to provide licensing, software updates, account services, support, security, and subscription functionality.
This may include:
- Software product and edition;
- Software version;
- License or subscription status;
- License activation and deactivation events;
- Connected website or domain;
- Number of authorized activations;
- WordPress, PHP, or related environment information;
- Update status;
- Technical diagnostics; and
- Other limited information necessary to operate the applicable product or service.
We seek to limit software telemetry and licensing information to information reasonably necessary for the applicable functionality, security, support, licensing, and operation of our products.
Website and Technical Information
When you access our websites or online services, certain information may be collected automatically, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Referring pages;
- Pages viewed;
- Approximate geographic information derived from an IP address;
- Date and time of visits;
- Website interactions;
- Cookie or similar identifiers; and
- Technical and security logs.
3. Cookies and Similar Technologies
We may use cookies and similar technologies to operate our websites, remember preferences, understand website usage, improve performance, measure marketing activity, maintain security, and support advertising or analytics functions.
Depending upon the website and your location, available controls may allow you to manage certain categories of cookies or tracking technologies.
Additional information may be provided through our Cookie Policy or applicable consent-management interface.
4. Analytics and Advertising Technologies
We may use third-party analytics, advertising, conversion-measurement, and marketing technologies to understand website activity and evaluate the effectiveness of our marketing.
These services may include technologies provided by companies such as Google, Microsoft, Meta, and other analytics or advertising providers.
The information collected and the controls available to you depend upon the applicable technology, your browser settings, consent preferences, and the provider's own privacy practices.
Where implemented, we may use consent-management technologies, including technologies designed to communicate user consent choices to applicable advertising and analytics services.
5. How We Use Information
We may use personal information to:
- Provide products and professional services;
- Respond to inquiries and requests;
- Create and manage customer accounts;
- Process transactions;
- Manage subscriptions and renewals;
- Activate and manage software licenses;
- Deliver software updates;
- Provide customer and technical support;
- Diagnose software or website problems;
- Conduct website, AI-readiness, SEO, technical, or other assessments;
- Prepare reports and recommendations;
- Communicate regarding products, projects, accounts, or services;
- Send marketing communications where permitted;
- Improve our websites, software, services, and customer experience;
- Analyze website and marketing performance;
- Maintain security and prevent fraud or abuse;
- Enforce applicable agreements and policies;
- Maintain business and financial records;
- Comply with legal obligations; and
- Protect the rights, property, systems, and safety of SE TN Consultants, our clients, users, and others.
6. Artificial Intelligence and Automated Technologies
SE TN Consultants may use artificial intelligence, machine learning, automation, and related technologies in connection with research, analysis, content assistance, website assessments, reporting, software development, structured data, customer support, workflow automation, and other business functions.
We seek to use these technologies responsibly and with appropriate human oversight based upon the nature of the activity.
Information provided to third-party AI or automated systems may be subject to contractual, security, privacy, or data-processing safeguards appropriate to the service being used.
We do not intentionally submit sensitive client information, passwords, private keys, payment credentials, or similar confidential credentials to public AI systems as part of ordinary business operations.
Where SE TN Consultants processes client-controlled personal information using AI or automated technologies, applicable client agreements and data-processing obligations may also apply.
7. Website and AI Assessments
SE TN Consultants may provide automated or assisted assessments of websites and digital properties.
Assessment systems may collect or analyze publicly accessible information such as:
- Website URLs;
- Public website content;
- Structured data;
- Technical website responses;
- Metadata;
- Publicly available business information;
- Discoverability signals; and
- Other information reasonably necessary to generate the requested assessment.
If an assessment is associated with a customer account, we may retain assessment results and related information so customers can access reports, compare results, or receive related services.
8. Professional Services and Client Data
In providing consulting, digital marketing, development, ecommerce, advertising, analytics, automation, or other professional services, SE TN Consultants may receive access to client systems or data.
Depending upon the engagement, this may include CRM records, ecommerce information, analytics data, advertising data, leads, email subscriber information, website information, or other data controlled by the client.
Where we process personal information solely on behalf of a client, the client remains responsible for determining the lawful purposes and means of processing. Such processing may be governed by our DPA and the applicable client agreement.
9. How We Share Information
We do not sell personal information in the ordinary meaning of exchanging personal information directly for money.
We may disclose information to service providers and business partners that assist us with functions such as:
- Website hosting;
- Cloud infrastructure;
- Payment processing;
- Ecommerce;
- Customer relationship management;
- Email communications;
- Analytics;
- Advertising;
- Software licensing;
- Customer support;
- Security;
- Data storage and backup;
- Business automation;
- AI and technology services; and
- Professional advisors.
These providers may process information according to their own applicable terms, privacy obligations, contractual commitments, or data-processing agreements.
We may also disclose information where reasonably necessary to comply with law, respond to lawful legal process, enforce agreements, investigate fraud or security incidents, or protect our rights or the rights and safety of others.
Information may also be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.
10. Client-Directed Third-Party Platforms
Our professional services frequently involve platforms selected, owned, or controlled by our clients.
When a client directs us to configure, integrate, manage, or use a third-party platform, information processed by that platform may also be governed by the client's agreement with the applicable provider and that provider's privacy practices.
SE TN Consultants does not control the independent privacy practices of third-party platforms.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- Provide products or services;
- Maintain customer accounts and subscriptions;
- Support software licensing;
- Maintain transaction and tax records;
- Fulfill contractual obligations;
- Resolve disputes;
- Maintain security records;
- Enforce agreements; and
- Comply with legal requirements.
Retention periods vary depending upon the type of information, applicable service, contractual requirements, and legal obligations.
When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it.
12. Data Security
SE TN Consultants uses reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
No website, network, storage system, transmission method, or online service can be guaranteed to be completely secure.
Customers are also responsible for maintaining appropriate security over their own accounts, passwords, systems, websites, API credentials, and other access credentials.
Suspected vulnerabilities involving an SE TN Consultants system or product should be reported through our Security & Responsible Disclosure process.
13. Your Privacy Rights
Depending upon where you live, applicable law may provide rights concerning your personal information, which may include the right to:
- Request access to personal information;
- Request correction of inaccurate information;
- Request deletion of certain information;
- Request information regarding categories of information collected or disclosed;
- Object to or restrict certain processing;
- Withdraw consent where processing depends upon consent;
- Opt out of certain marketing communications;
- Request portability where applicable; or
- Exercise other rights provided by applicable law.
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before fulfilling certain requests.
If SE TN Consultants processes information solely on behalf of one of our clients, we may direct your request to that client or assist the client as required by applicable law or contract.
14. Marketing Communications
You may unsubscribe from promotional email communications by using the unsubscribe mechanism provided in the communication or by contacting us.
We may continue sending non-promotional communications relating to active accounts, transactions, software licenses, security, support, or services even after you opt out of marketing communications.
15. Children's Privacy
Our websites, software, and professional services are generally intended for businesses and adults and are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 through our general business websites or software.
If we learn that such information has been collected inappropriately, we will take reasonable steps to address it.
16. International Users and Data Transfers
SE TN Consultants is based in the United States.
Information may be processed or stored in the United States or other countries in which our service providers operate.
Where required, we may use appropriate contractual or legal mechanisms relating to international transfers of personal information.
17. State and Regional Privacy Rights
Residents of certain U.S. states or other jurisdictions may have additional rights under applicable privacy laws.
Where such laws apply to SE TN Consultants or the applicable processing activity, we will honor legally required rights and disclosures.
Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be waived.
18. Data Processing Addendum
Where SE TN Consultants processes personal information on behalf of a client in connection with professional services, additional terms may be governed by our Data Processing Addendum (DPA).
The DPA supplements the applicable client agreement and addresses matters including processing instructions, confidentiality, security, subprocessors, data-subject requests, security incidents, data return or deletion, and international transfers where applicable.
19. Third-Party Websites
Our websites and services may contain links to websites or services operated by third parties.
SE TN Consultants is not responsible for the privacy, security, content, or practices of third-party websites or services.
We encourage users to review the privacy policies of third-party services they choose to use.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, websites, software, technologies, services, or legal requirements.
The “Last Updated” date identifies the most recent revision.
Material changes may be communicated through our website or other appropriate methods where required.
21. Contact Us
Questions, privacy requests, or concerns regarding this Privacy Policy may be directed to:
SE TN Consultants, LLC
[Privacy Contact Email]
[Business Mailing Address]
[Privacy / Contact Page]
Please identify your request as a Privacy Request when appropriate so it can be routed correctly.
Contact Information
Southeast TN Consultants, LLC
Website: https://setnconsultants.com
PO Box 2261 Fort Oglethorpe, GA 30742
For privacy-related questions, requests, or concerns, please contact us using the information above.