Privacy Policy
Effective Date: June 12, 2026
Introduction
Southeast TN Consultants, LLC ("SETN Consultants," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, services, communications, and business relationships.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, engage our services, communicate with us, or interact with our digital platforms.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Company name
- Email address
- Phone number
- Mailing address
- Project details
- Service inquiries
- Billing information
- Information submitted through forms, surveys, consultations, or communications
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Referring website
- Pages visited
- Time spent on pages
- Geographic location data (approximate)
- Website interaction data
Marketing and Analytics Data
We may collect information through:
- Google Analytics
- Google Tag Manager
- Google Ads
- Meta Pixel
- LinkedIn Insight Tag
- Microsoft Clarity
- Call tracking systems
- CRM and marketing automation platforms
How We Use Information
We use information to:
- Provide consulting and marketing services
- Respond to inquiries
- Deliver proposals and project communications
- Improve website performance and user experience
- Analyze website traffic and marketing effectiveness
- Conduct advertising and remarketing campaigns
- Send newsletters and business communications
- Maintain security and prevent fraud
- Comply with legal obligations
- Develop and improve AI-enabled tools and business automation services
AI and Automation Services
SETN Consultants may utilize artificial intelligence, machine learning technologies, workflow automation systems, and analytics platforms to assist with marketing, content strategy, customer communications, business intelligence, and operational efficiency.
Information processed through these systems is used solely for legitimate business purposes and in accordance with applicable privacy laws.
We do not sell personal information to AI providers for independent commercial use.
Cookies and Tracking Technologies
Our website uses cookies, pixels, tags, and similar technologies to:
- Remember user preferences
- Analyze website performance
- Measure marketing effectiveness
- Improve user experience
- Support advertising campaigns
Users may manage cookie preferences through browser settings or available consent management tools.
Disabling cookies may affect website functionality.
Third-Party Services
We may share information with trusted service providers that assist in operating our business, including:
- Website hosting providers
- Email service providers
- CRM platforms
- Marketing automation systems
- Analytics providers
- Advertising platforms
- Payment processors
- Cloud storage providers
- Business software vendors
Examples may include (but not limited to):
- Microsoft
- Meta
- Mailchimp
- Klaviyo
- HubSpot
- Constant Contact
- WooCommerce
- Shopify
These providers process information under their own privacy policies and applicable legal obligations.
AI Chatbots and Conversational Tools
Our website may utilize AI-powered chat assistants, conversational interfaces, automated support tools, and lead qualification systems. Information submitted through these tools may be processed to provide responses, improve service delivery, and support business operations.
Lead Forms
Information submitted through contact forms, quote requests, audits, consultations, and other lead generation forms may be stored within customer relationship management systems and marketing platforms for communication and service delivery purposes.
Appointment Scheduling
If visitors schedule appointments through integrated scheduling platforms, information provided during the scheduling process may be shared with those providers solely for appointment management and communication purposes.
Email Marketing
Visitors may voluntarily subscribe to newsletters, educational content, updates, and marketing communications. Subscribers may opt out at any time using the unsubscribe links provided within email communications.
Google Consent Mode v2
We may utilize Google Consent Mode v2 and related privacy technologies to respect user consent preferences while maintaining essential website measurement and advertising functionality.
Data Sharing
We do not sell personal information.
We may disclose information:
- To provide requested services
- To trusted vendors and subcontractors
- To comply with legal requirements
- To protect our rights and business interests
- In connection with mergers, acquisitions, or business transfers
Data Retention
We retain information only as long as necessary to:
- Fulfill contractual obligations
- Provide services
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect information, no internet transmission or storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on your jurisdiction, you may have rights including:
- Access personal information
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
To exercise these rights, contact us using the information provided below.
California Privacy Rights
Residents of California may have rights under applicable California privacy laws, including:
- Right to know
- Right to access
- Right to correct
- Right to delete
- Right to opt out of certain data sharing activities
- Right to non-discrimination
Requests may be submitted through our contact information below.
International Visitors
If you access our website from outside the United States, your information may be transferred to and processed in the United States where privacy laws may differ from those in your jurisdiction.
Children's Privacy
Our website and services are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children.
External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes become effective when posted on this page.
The Effective Date at the top of this policy indicates the most recent revision.
Contact Information
Southeast TN Consultants, LLC
Website: https://setnconsultants.com
For privacy-related questions, requests, or concerns, please contact us using the information above.